vGuestAI-powered omnichannel platform
The first to answer wins the booking.
Unlimited AI employees, on every channel, around the clock.
vGuest answers your guests on WhatsApp in seconds, in their own language, using only what you have taught it about your property, and hands the conversation to your team the moment it should. It reads your reservations from Optima, EzGo or MiniHotel, and it is hosted in the EU.
Book a DemoSolutions for hotels and attractionsMeasured results from live propertiesOne conversation, the whole journey handled.
A real guest books, asks and gets cared for over WhatsApp, while your team stays free for the moments that need a human.
Powering guest experiences for leading hospitality teams.
See how hotels go beyond the front desk with an AI concierge that answers every guest, 24/7, across the whole stay.
See all customer storiesBuilt for your kind of property
A hotel, a ranch and a water park ask very different things.
So the answers are different too. Pick the one that sounds like you and see the real conversations it is already having.
Your employee. You control every answer.
Tailored to your property, down to the wording. Brief it the way you would brief a new hire, in plain language, and it answers exactly that.
It’s that simple.
Front desk guidance
- Availability. Show two rooms at most, cheapest first. Never a long list.
- Late checkout. Never answer this yourself. Pass it to a representative.
- Upselling. You may offer the spa. Nothing else, ever.
- Groups. Over five rooms, stop and hand it to reservations.
Plain language. No code. Limits, hand-offs and upsell rules all obeyed.
- TODAY
- Anything free Fri to Sun? Two of us.
- Two options 👇
Garden Double, ₪620
Superior Balcony, ₪780- Late checkout till 4?
- Team decides that one. Passing you to a rep.
- Meanwhile, spa has a Saturday couples slot. Hold it?
Results your team feels in week one.
vGuest answers every guest the moment they reach out — so your team is freed for the human moments, and the numbers move where it counts.
24/7 · 30+ languages · every channel · works with your PMS
One warm AI layer.
Your whole guest operation.
WhatsApp
Instagram
Messenger
TelegramSMSWeb chat
A guest messages on WhatsApp. vGuest answers instantly, shows live availability, and books them direct — straight into your engine.
The idea behind vGuest
As the AI brain learns everything about your property, the trivial thing is to put it at every crossing of your communication channels — it just makes sense. That is vGuest: an unlimited digital employee that increases direct bookings, elevates the guest experience, pushes upsells, follows up on abandoned leads, and goes back to your past guests — the acquisition everyone loses out on today — and when they reply, it is there to respond. From the guest’s perspective it could not be simpler: one WhatsApp, Instagram, or whatever chat app they choose, and they get what they need, right now. And whatever needs a human — a forgotten item, a reservation change or cancellation, a partnership inquiry — is escalated to the right person.