Welcome to vGuest
Welcome to vGuest
vGuest is an AI-powered guest communication platform that helps hotels automate guest interactions through WhatsApp, Instagram, and webchat — while keeping your team in full control.
Your AI concierge handles the repetitive questions (WiFi password, checkout time, parking info) so your staff can focus on real hospitality.
What you can do with vGuest
- Automate guest messaging — AI responds to common questions 24/7 in your guest's language
- Manage conversations — Monitor all guest chats from one inbox, take over when needed
- Set up workflows — Automatically send welcome messages, checkout reminders, and follow-ups
- Train your AI — Teach your concierge about your property, amenities, and local tips
- Track performance — See response times, conversation volumes, and guest satisfaction
Quick links
| I want to... | Go to |
|---|---|
| Set up my property for the first time | Getting Started |
| Monitor guest conversations | Conversations |
| Teach the AI about my hotel | AI Training |
| Create automated messages | Automations |
| Connect my PMS or WhatsApp | Integrations |
| Understand what guests see | Guest Experience |
Need help?
Your vGuest account manager is always available. You can also reach support at support@vguest.ai.