Guest Experience
What Guests Experience
Understanding what your guests see helps you create a better experience. Here's what happens from the guest's perspective.
The guest journey with vGuest
Before arrival
- Guest receives a pre-arrival message via WhatsApp (if you've set up a workflow)
- They can ask questions about check-in time, parking, directions
- They can check room availability or request upgrades
- They can upload documents for pre-check-in
During the stay
- Guest messages your hotel's WhatsApp number anytime
- Gets instant answers to common questions (WiFi, breakfast, pool hours)
- Can request services (extra towels, room service, late checkout)
- Receives personalized recommendations for restaurants, attractions
- Everything in their preferred language — automatically
After checkout
- Receives a thank-you message (if configured)
- Can still message for forgotten items or future bookings
- Their profile and preferences are saved for next time
What it feels like
From the guest's perspective, they're simply chatting with their hotel on WhatsApp. They don't see "AI" or "bot" — they see a friendly, knowledgeable concierge that responds in seconds and knows their name.
When the AI can't help, a real person steps in seamlessly. The guest doesn't notice a handoff — the conversation just continues naturally.
Key guest touchpoints
- Messaging — How conversations look and feel
- Booking & Availability — Checking rooms and booking
- Document Upload — Pre-check-in via WhatsApp
- Multilingual Support — Automatic language detection