Automations

Automations

Automations let you send the right message to the right guest at the right time — without anyone pressing a button. Set up workflows once, and vGuest handles the rest.

What are workflows?

A workflow is a simple rule: when something happens (trigger), do something (action), for specific guests (filters).

For example:

• When a guest checks in → Send a welcome message via WhatsApp → To all guests
• When checkout is tomorrow → Send a reminder message → To guests staying 3+ nights

What you can automate

• Welcome messages — Greet guests after check-in with useful info
• Pre-arrival messages — Share directions, parking info, or early check-in options before they arrive
• Checkout reminders — Remind guests about departure time, luggage storage, or feedback links
• Mid-stay check-ins — "How is everything so far?" after the first night
• VIP greetings — Special messages for returning or VIP guests
• Follow-ups — Post-stay thank you messages or review requests

Getting started

1. Go to Automations > Definition in your dashboard
2. Click Create Workflow
3. Configure your trigger, action, and filters
4. Save and enable

See Creating Workflows for step-by-step instructions, or browse Workflow Examples for inspiration.