AI Training
Training Your AI Concierge
Your vGuest AI concierge learns from the information you provide. The more detailed and accurate your training data, the better the AI serves your guests. You don't need any technical skills — everything is managed through simple forms in your dashboard.
How it works
The AI concierge draws on several knowledge sources to respond to guests:
- Q&A Knowledge — Your property FAQs, policies, amenities, and local tips
- Availability Data — Real-time room availability and pricing from your PMS
- Guest Context — Reservation details, past interactions, and preferences
- Spa & Facility Info — Specialized knowledge for spa treatments, fitness center, etc.
You control what the AI knows by managing these knowledge sources. The AI will only answer questions based on information you've provided — it won't make things up.
What you can influence
| Area | How to change it |
|---|---|
| What the AI knows about your property | Update your Q&A Knowledge |
| How room availability is shown | Configure your Availability settings |
| Guest interaction style | Adjust your Guest Training |
| Spa and facility responses | Update Spa & Facility info |
Important: What the AI won't do
- Won't guess — If the AI doesn't have information to answer a question, it will tell the guest it's checking and escalate to your team
- Won't make promises — The AI doesn't commit to things outside your defined policies
- Won't share internal info — It only shares guest-facing information you've added to the knowledge base
Testing changes
After updating any knowledge source, always test using the Agent Simulator to verify the AI responds correctly.