Availability & Booking
Availability & Booking
When your PMS is connected, the AI concierge can check real-time room availability and help guests book directly from the conversation. No need to redirect them to a website or put them on hold.
How it works
- A guest asks "Do you have a room available next weekend?"
- The AI checks your PMS for available rooms in that date range
- It responds with available room types, rates, and a booking link
- The guest can book with one click
Setting up availability
- Make sure your PMS is connected
- Go to AI Agents > Availability Knowledge in your dashboard
- Configure which room types and rate plans the AI should show
- Add any custom messaging (e.g., "Best rate guarantee when booking direct")
What guests see
When asking about availability, guests receive:
- Available room types for their requested dates
- Pricing per night
- A direct booking link for one-click checkout
- Room descriptions and key features
Customizing availability responses
In the Availability Knowledge section, you can:
- Set which rooms are visible — Hide room types you don't want the AI to offer
- Add booking incentives — "Book direct and get a free welcome drink"
- Configure rate display — Show per-night or total stay pricing
- Add context — "Our sea-view rooms are especially popular in summer — book early!"
When a room isn't available
If no rooms match the guest's request, the AI will:
- Suggest alternative dates (if configured)
- Offer a different room type
- Let the guest know they can contact the front desk for special arrangements