Q&A Knowledge Base
Q&A Knowledge Base
The Q&A Knowledge section is where you define everything your AI concierge knows about your property. This is the most important part of your AI training — guests asking about WiFi, parking, checkout, breakfast, and nearby restaurants will all get answers from here.
Accessing the knowledge base
Go to AI Agents > Q&A Knowledge in your dashboard.
Adding a new topic
- Click Add Topic
- Give it a clear category name (e.g., "Parking", "Breakfast", "Pool & Beach")
- Add your content — either as question-answer pairs or as free-text information
- Click Save
Changes take effect immediately.
Writing effective knowledge
Do this:
- "Self-parking is available in our underground garage for $25/night. Enter from Hayarkon Street. Valet parking is $40/night, available 24 hours."
- "Breakfast is served daily from 7:00 AM to 10:30 AM in the Terrace Restaurant (2nd floor). The buffet costs $18 per person. Children under 6 eat free."
Avoid this:
- "Parking available" (too vague)
- "We have breakfast" (no useful details)
Recommended categories
Start with these categories and expand as you learn what guests ask about:
| Category | Example content |
|---|---|
| Check-in & Check-out | Times, early check-in fees, luggage storage |
| WiFi | Network name, password, speed, coverage |
| Parking | Location, pricing, valet, EV charging |
| Breakfast & Dining | Hours, location, price, dietary options |
| Pool & Beach | Hours, seasonal availability, towels, heated |
| Spa & Fitness | Hours, treatments, booking, pricing |
| Room Amenities | Safe, minibar, AC, coffee maker, iron |
| Policies | Cancellation, pets, smoking, noise |
| Transportation | Airport shuttle, taxi, public transit, car rental |
| Local Recommendations | Restaurants, attractions, shopping, nightlife |
| Contact & Emergency | Front desk hours, emergency numbers, medical |
Version history
Every time you save changes, vGuest keeps a version history. If you need to undo a change:
- Go to the knowledge base editor
- Click Version History
- Select a previous version to review
- Click Restore to roll back
Keeping knowledge fresh
Set a monthly reminder to review your knowledge base. Things that change often:
- Restaurant menus and hours (especially seasonal)
- Pool and beach schedules
- Local events and recommendations
- Pricing for amenities and services
- Holiday and weekend schedules