vGuest
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For hotels, resorts and guesthouses

Every guest answered, booked and brought back.

vGuest answers your guests on WhatsApp, Instagram and your website with live availability, books the room, checks them in and looks after them until the next stay.

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One stay, from the first question to the next booking

The same assistant carries the guest through every stage, and your team sees all of it in one inbox.

  1. 01Before booking

    Answers with live availability

    Rooms, rates and dates read from your PMS or booking engine while the guest is still asking, in their language and your voice.

  2. 02Booking

    Books the room and takes payment

    The guest chooses, pays and gets the confirmation in the same chat. No form to abandon, no OTA commission.

  3. 03Pre-arrival

    Online check-in

    A link a few days out. Passports, arrival time and card details in about a minute, written back to the PMS where it supports it.

  4. 04Arrival day

    Upsells that land on the bill

    Early check-in or a table at dinner, offered on the morning it matters. Every yes is added to the reservation.

  5. 05During the stay

    Tickets for housekeeping and maintenance

    A broken AC or missing towels becomes a ticket for the right team, with the room number and the details already filled in.

  6. 06Checkout

    Reviews, asked at the right moment

    It asks how the stay was and sends the guests who loved it straight to your Google page.

  7. 07Months later

    Campaigns that bring guests back

    Every conversation is remembered, so the family-room offer reaches the guests who asked about family rooms.

Connected to the systems you already run

Availability, rates and reservations come from your PMS or booking engine, so the answer a guest gets is the one your front desk would give.

  • OptimaReservations, guest profiles and check-in status, two-way.
  • EzGoLive rooms and bookings, with pre-check-in written back.
  • MiniHotelReservations and availability for small and mid-size hotels.
  • SimplexLive availability and rates from the booking engine.
  • SiteMinderAvailability and rates across the rooms you sell.
  • SimpleBookingLive availability and booking links for the exact dates.
  • WebHotelierAvailability and rates from the booking engine.
  • MewsLive booking data and guest profiles from the cloud PMS.
  • Booking.comComing soonGuest messages from Booking.com in the same inbox.
  • ExpediaComing soonGuest messages from Expedia in the same inbox.

Cloudbeds and Guesty connect too, alongside WhatsApp, Instagram, Messenger and web chat. See every integration

Hotels that never leave a guest waiting

  • The Drisco
  • מצוקי דרגות
  • Almogim Suites Eilat
  • Tlalim Group
  • Hamat Gader
  • The Drisco
  • מצוקי דרגות
  • Almogim Suites Eilat
  • Tlalim Group
  • Hamat Gader
98.7%of replies sent by AI at Hamat Gader

“It simply made our work much calmer. A smart bot that answers everything about Hamat Gader, the spa and the hotel, available 24/7. Since going live we have seen a significant drop in workload and an increase in bookings.”

Hanna Ostash, Reservations Manager, Hamat Gader
Read the Hamat Gader case study

Common questions

Which PMS and booking engines does vGuest work with?

Optima, EzGo, MiniHotel, Simplex, SiteMinder, SimpleBooking, WebHotelier and Mews are connected in production, with Cloudbeds and Guesty on the integrations page. vGuest reads live availability and rates from them, and with Optima and EzGo it also writes check-in data back to the reservation.

Can guests book and pay inside the chat?

Yes. vGuest checks availability for the exact dates and party, offers the rooms that fit and sends the guest to pay for that booking. The confirmation arrives in the same conversation, on WhatsApp, Instagram, Messenger or your website chat.

How does online check-in work?

A few days before arrival the guest gets a link in the chat. Passports or IDs, arrival time and card details take about a minute, and your team sees the completed check-in on the reservation before the guest reaches the desk.

What happens when the assistant cannot help?

It opens a ticket for the right team, housekeeping, maintenance or reception, with the guest, the room and the request already filled in, and tells the guest someone is on it. Your team can also take over any conversation from the inbox.

Where is guest data stored?

In the EU, in Frankfurt. Guest data is encrypted and never used to train AI models.

See what your guests would get

Bring your own hotel. We will show you how vGuest answers your real questions, in your guests' languages, on WhatsApp.

Try it on your propertyBook a demo

Running at 190+ properties in 6 countries