What's New
Product updates for vGuest customers. Changes reach every property automatically, with nothing to install. We tell customers directly about anything that affects how they work.
September 2026
- Privacy & security
Marketing consent, built in
Every marketing message now passes one consent check before it is sent, whether it comes from the dashboard, an automation or the API. A full consent history is kept for each guest.
Guests can opt out in their own words
A guest who writes that they no longer want promotions is recognised on WhatsApp, Instagram and Facebook, in any language. Marketing stops at once, service messages about their stay continue.
- Attractions
Live availability and prices for attractions
The assistant answers with real slots and ticket prices from your booking engine, and the booking link opens on the right date and ticket step, in the guest's language.
- Automations
Automations for attraction visits
Messages can now be triggered by an order, and sent a set number of days before or after the visit.
- AI assistant
One reply to a burst of messages
When a guest sends several messages in a row, the assistant waits and answers them together instead of replying to each one.
Follow-ups that follow your policy
The assistant sets, keeps or cancels a follow-up with a guest according to the follow-up policy you define, instead of on every turn.
- Online check-in
Room-upgrade offer during check-in
Guests can be offered a room upgrade inside the online check-in flow.
- Inbox
A reply takes ownership of the conversation
When a team member answers a guest, the conversation is assigned to them automatically.
- Notifications
Alerts you can tell apart
Each alert type has its own sound and wording, you can choose between five tones, and you can set a list of numbers that always ring.
- Reports
Daily inbound-leads report
An optional daily summary of new inbound leads, with a sheet you can filter.
- Email
Scheduled messages by email
Scheduled and free-text messages can be sent by email as well as WhatsApp, with cc and a subject line.
- Privacy & security
Cookie choices on vguest.ai
Our own website now asks before using analytics or advertising cookies, and the choice can be changed at any time from the footer.
August 2026
- Email
A guest email address managed by vGuest
Properties without a connected mailbox get a managed sender address. Replies come back into the same conversation, and you can edit the sender name from the dashboard.
Better booking confirmations
Links in the booking PDF are clickable, you can add your own fine print under the total, and the PDF is filed on the reservation in Optima.
- Notifications
Ticket alerts with the full context
Ticket alert emails include the guest conversation and mark the message the ticket was opened on.
- AI assistant
Updates and news section in the knowledge base
Time-limited notices, such as a closed pool or a holiday schedule, now have their own section and take priority over the regular knowledge base while they apply.
The assistant knows the check-in status
The assistant can see whether a guest has completed online check-in and answers accordingly.
- Inbox
Who at the desk sent it
At a shared workstation, each outgoing message records which team member sent it.
Blocked numbers stay out of sight
Conversations from blocked numbers are hidden from the inbox and from search.
- Automations
Free-text scheduled messages and send now
Schedule a one-off message in your own words, or send a scheduled message immediately.
- Reports
Feedback at a glance
Thumbs-up and thumbs-down ratings on the assistant's answers are summarised per day and per topic.
- Privacy & security
WhatsApp marketing preferences respected
When a guest stops or resumes marketing messages inside WhatsApp itself, vGuest follows that choice.
Rate limiting on web chat
Anonymous web chat is rate limited per visitor to protect your property from abuse.
Questions about an update? Write to info@vguest.ai.