Communication Channels
Communication Channels
vGuest brings all your guest messages into one unified inbox, regardless of which channel the guest uses. You manage everything from the same dashboard.
The primary channel for most hotels. Guests message your dedicated WhatsApp Business number, and the AI responds instantly.
- Setup: Connect WhatsApp
- Features: Text messages, images, documents, location sharing
- Templates: Use pre-approved WhatsApp templates for outbound messages (learn more)
Guests can message your hotel's Instagram account, and those conversations appear in the same inbox.
- Setup: Go to Settings > Channels and connect your Instagram Business account
- Features: Text messages, image sharing, story replies
- Requirement: Your Instagram account must be a Business or Creator account connected to a Meta Business Manager
Webchat
Add a chat widget to your hotel website so visitors can ask questions directly.
- Setup: Go to Webchat > Embed to get the code snippet for your website
- Customization: Design the chat widget to match your brand in Webchat > Advanced Designer
- Features: Real-time messaging, automatic language detection
How channels work together
- All channels feed into the same Conversations inbox
- The AI uses the same knowledge base across all channels
- Guest profiles are unified — if a guest messages on WhatsApp and later chats on your website, it's all in one profile
- Your team responds from the dashboard regardless of which channel the guest used