Human Takeover
Human Takeover
Sometimes you need the human touch. vGuest makes it easy to jump into any conversation, respond personally, and hand control back to the AI when you're done.
When to take over
- A guest has a complex or sensitive request
- The AI flagged a conversation as needing attention
- A VIP guest deserves a personal touch
- The guest asks to speak with a real person
- You want to handle a complaint or service recovery directly
How to take over
- Open the conversation in your dashboard
- Toggle AI Auto-reply to Off
- Type your response and send
- Continue the conversation as long as needed
While you're responding, the AI will not send any messages in that conversation — no awkward double-replies.
Handing back to AI
When you're done:
- Toggle AI Auto-reply back to On
- The AI picks up from where you left off, with full context of what was discussed
The AI reads the entire conversation history, including your manual responses, so it won't repeat or contradict what you said.
Team collaboration
- Assign conversations to specific team members based on expertise (e.g., spa inquiries to the spa manager)
- Internal notes let you leave context for the next team member without the guest seeing it
- Conversation history is always available — anyone on your team can see the full thread