Connect WhatsApp
Connect WhatsApp
WhatsApp is the primary channel for guest communication with vGuest. Connecting your WhatsApp Business number lets the AI concierge send and receive messages on behalf of your property.
What you need
- A Meta (Facebook) Business Manager account
- A phone number dedicated to your hotel's WhatsApp — this number should not already be registered with the regular WhatsApp app
- The ability to receive an SMS or voice call on that number for verification
How to connect
- In the dashboard, go to Settings > Channels
- Click Connect WhatsApp
- Log in with your Meta Business Manager account when prompted
- Select or add the phone number you want to use
- Complete verification via SMS or voice call
- Send a test message to confirm the connection
Once connected, your number will show as active in the Channels settings.
Common issues
| Problem | Solution |
|---|---|
| Number already registered with WhatsApp | Remove it from the regular WhatsApp app first, then retry |
| Verification code not arriving | Switch from SMS to voice call verification |
| Meta login fails | Make sure you have admin access to your Business Manager account |
| Number shows as pending | Allow up to 10 minutes for activation to complete |
WhatsApp Business verification
To get the green verified badge next to your hotel name:
- Complete Meta Business Verification in your Business Manager settings
- Build up a consistent message volume over a few weeks
- Apply for the verified badge through Meta Business Manager
- Meta reviews applications within 2-4 weeks
Your vGuest account manager can guide you through this process.