Workflow Examples
Workflow Examples
Here are proven workflows you can set up in minutes. Adapt the messages to match your property's voice.
Welcome message
Trigger: 30 minutes after check-in
Message:
Hi {{guest_name}}! Welcome to [Hotel Name]. We're glad you're here.
WiFi: [NetworkName] / Password: [Password] Breakfast: 7:00-10:30 AM, 2nd floor Pool: Open until 8 PM
Reply to this message anytime — I'm here to help!
Why it works: Guests get essential info right when they need it, reducing front desk calls.
Pre-arrival info
Trigger: 2 days before check-in
Message:
Hi {{guest_name}}! We're looking forward to welcoming you on {{checkin_date}}.
Check-in starts at 3:00 PM. Need early check-in? Just reply and I'll check availability.
Parking: Enter from Main Street, $25/night. Directions: [link]
Why it works: Reduces "what time is check-in" calls and captures early check-in upsells.
Checkout reminder
Trigger: 12 hours before check-out
Message:
Hi {{guest_name}}, just a reminder that checkout is tomorrow at 11:00 AM.
Need a late checkout? Reply and I'll check if we can extend your stay. Luggage storage is available at the front desk after checkout.
We hope you enjoyed your stay!
Why it works: Reduces late checkouts and opens a door for late checkout revenue.
Mid-stay check-in
Trigger: 24 hours after check-in (filter: stays of 3+ nights)
Message:
Hi {{guest_name}}, how is everything so far? Is there anything we can do to make your stay better?
Reply anytime — I'm here to help!
Why it works: Catches issues early before they become bad reviews. Shows guests you care.
VIP welcome
Trigger: Immediately after check-in (filter: VIP guests only)
Message:
Welcome back, {{guest_name}}! It's wonderful to see you again.
Your room {{room_number}} has been prepared with your preferences in mind. As a valued guest, enjoy complimentary late checkout — just let us know.
Is there anything special we can arrange for your stay?
Why it works: Makes repeat guests feel recognized and valued.
Post-stay follow-up
Trigger: 2 hours after check-out
Message:
Thank you for staying with us, {{guest_name}}! We hope you had a wonderful time.
We'd love to hear your feedback: [review link]
See you next time!
Why it works: Captures reviews while the experience is fresh.