Monitoring Workflows

After setting up workflows, you'll want to make sure they're running correctly. The monitoring dashboard shows you exactly what's happening.

Go to Automations > Monitor in your dashboard.

Execution history — Every workflow run with timestamp, guest name, and result
Success vs. failure — How many messages were sent successfully vs. failed
Delivery status — Whether the WhatsApp message was delivered and read
Triggered count — How many times each workflow has fired

Status	Meaning
Sent	Message was successfully sent to the guest
Delivered	Message reached the guest's phone
Read	Guest opened the message
Failed	Message could not be sent (see troubleshooting)
Skipped	Guest didn't match the workflow filters

Common reasons for failures:

Issue	Cause	Solution
No phone number	Guest record missing phone	Check PMS data or add phone manually
Template not approved	WhatsApp template pending review	Wait for approval or use an approved template
Guest opted out	Guest previously unsubscribed	Respect their preference — cannot send
Daily limit reached	Max executions/day setting	Increase the limit or prioritize which guests receive messages

Based on monitoring data, you might want to:

Change timing — If messages sent at 6 AM have low read rates, try 10 AM
Update filters — If short-stay guests don't respond, filter for 3+ night stays
Edit messages — If a message gets questions instead of answers, add more detail
Disable underperformers — Turn off workflows that aren't adding value