Booking & Availability

Booking & Availability

When your PMS is connected, guests can check room availability and book directly from the conversation — no website visit or phone call needed.

How it works from the guest's perspective

Guest: Do you have a room available this Saturday?

Hotel: Yes! For this Saturday (March 15), we have:

• Standard Room — $180/night
• Sea View Room — $240/night
• Junior Suite — $320/night

Would you like to book? Here's a direct link: [Book Now]

The guest clicks the booking link and completes the reservation in a few taps.

What makes this powerful

• Instant answers — No waiting for a callback or checking the website
• In the conversation — Guest doesn't leave WhatsApp
• Personalized — If the guest has stayed before, the AI can reference their preferences
• Direct booking — No OTA commission

Availability accuracy

Room availability comes directly from your PMS in real time. When a guest asks, the AI checks your current inventory and shows only genuinely available rooms at current rates.

When rooms aren't available

If no rooms match the guest's request, the AI can:

• Suggest alternative dates
• Offer a different room type
• Let the guest know they can contact the front desk for waitlist or special arrangements

Setting this up

Availability responses are automatically enabled when you connect your PMS. Fine-tune what the AI shows in AI Training > Availability.