Multilingual Support
Multilingual Support
vGuest automatically detects a guest's language and responds accordingly. Your staff writes the knowledge base in one language — the AI handles translation.
How it works
- A guest sends a message in French
- vGuest detects the language automatically
- The AI responds in French, using information from your knowledge base
- The conversation continues in French throughout
No configuration needed — it works out of the box.
Supported languages
vGuest supports communication in virtually any language, including:
- English
- Hebrew
- French
- German
- Spanish
- Greek
- Arabic
- Russian
- Italian
- Portuguese
- Chinese
- Japanese
- And many more
What your team sees
In the dashboard, your team sees:
- The original message in the guest's language
- All messages displayed in the conversation timeline
- Your team can respond in any language — the AI adapts
Tips for multilingual properties
- Write your knowledge base in your team's strongest language — The AI translates accurately
- Include local terms in the original language — For restaurant names, dish names, or landmarks, include the original alongside translations
- Test in key languages — Use the simulator to verify responses in languages your guests commonly use
- Consider cultural context — The AI adapts tone based on language and cultural norms
Language-specific workflows
You can create automated workflows that target guests by their preferred language. For example:
- Send a Hebrew welcome message to Israeli guests
- Send a Russian guide to local attractions for Russian-speaking guests
- Customize checkout instructions by language