Document Upload & Pre-Check-in
Document Upload & Pre-Check-in
vGuest lets guests complete pre-check-in by uploading their ID or passport directly in the WhatsApp conversation. This speeds up arrival and reduces front desk queues.
How it works
- Your hotel sends a pre-arrival message asking the guest to share their ID
- The guest takes a photo of their passport or ID card and sends it in the chat
- vGuest securely processes the document and extracts the relevant information
- The guest's pre-check-in status is updated in your PMS (where supported)
- When the guest arrives, their information is already on file
What documents are supported
- Passports (international)
- National ID cards
- The system extracts: full name, document number, date of birth, expiry date
Guest privacy and security
- Documents are processed securely and not stored longer than necessary
- Information is used only for check-in purposes
- Compliant with data protection regulations
- Guests can choose not to upload — it's always optional
From the guest's perspective
The experience is simple:
Hotel: To speed up your check-in, you can share a photo of your passport or ID. Just snap a picture and send it here!
Guest: [sends photo of passport]
Hotel: Thank you! Your pre-check-in is complete. When you arrive, just pick up your key — no paperwork needed!
Setting up pre-check-in
Pre-check-in via document upload works with supported PMS integrations. Contact your account manager to enable this feature for your property.