Instagram Integration
Connect your hotel's Instagram account to manage DMs from the same dashboard where you handle WhatsApp and webchat messages.
What it does
- Instagram DMs appear in your Conversations inbox
- The AI concierge responds to common questions automatically
- Your team can take over Instagram conversations just like WhatsApp
- Guest profiles are unified across channels
Requirements
- An Instagram Business or Creator account
- Connected to a Meta Business Manager
- Admin access to the Meta Business Manager
Setup
- Go to Settings > Channels in your dashboard
- Click Connect Instagram
- Log in with your Meta Business Manager credentials
- Authorize vGuest to access your Instagram messages
- The connection is active immediately
How it works
When a guest sends a DM to your Instagram account:
- The message appears in your Conversations inbox with an Instagram icon
- The AI responds using your knowledge base (same as WhatsApp)
- You can take over manually anytime
- The guest sees responses as normal Instagram DMs
Best practices
- Make sure your Instagram bio mentions you offer concierge service via DM
- Respond to story replies — they're often from interested potential guests
- Instagram is great for pre-booking inquiries and local recommendations