Analytics

The Analytics section gives you a clear picture of how your AI concierge is performing and how guests are interacting with your hotel.

Go to Analytics in the left sidebar of your dashboard.

Available to all team members. Tracks:

Conversation count — Total conversations over a selected period
Message volume — Number of messages sent and received
Response times — How quickly guests get answers
AI vs. human ratio — What percentage of responses came from the AI vs. your team
Channel breakdown — Messages by WhatsApp, Instagram, webchat
Peak hours — When guests message most (helps with staffing decisions)
Categories — What guests ask about most (FAQ, availability, services, complaints)

Available to admins. Tracks:

Booking conversions — How many conversations led to a booking
Revenue per conversation — Average revenue generated from guest interactions
Click tracking — Performance of booking links shared in messages

Analytics help you:

Identify knowledge gaps — If "escalated to human" is high for a topic, add better answers to your knowledge base
Optimize workflows — See which automated messages get the best engagement
Staff smarter — Schedule team members during peak messaging hours
Prove ROI — Show management the cost savings from AI-handled conversations

You can export analytics data as CSV for further analysis or reporting.